ON-DEMAND WEBINAR

Reliability in the AI Era: Finding the Right AI-Human Balance

AI is trending in every aspect of our lives — but where does it  fit in reliability? Can AI be trusted to resolve an incident on its own? Should it take critical actions on our infrastructure?

Even the most advanced AI lacks the intuition, experience, and contextual awareness of a human responder. So how do we find the right balance between AI and human expertise?

Join Blackrock 3—experts with over a century of fire service and critical infrastructure experience—and FireHydrant, the leader in incident management solutions, for a discussion on:

  • How AI can enhance (but not replace) human-led incident response
  • Practical strategies for integrating AI into reliability workflows
  • Lessons from public safety that can be applied to IT operations

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About the speakers

Rob Schnepp, Blackrock 3

Rob's emergency response career spans 30 years in international public safety as a Special Operations Fire Chief, Incident Commander, consultant and published author. Rob commanded numerous large-scale emergencies for the Alameda County (CA) Fire Department, protecting 500 square miles and two national laboratories in the East Bay of the San Francisco Bay Area. Rob has responded on Unified Command/Incident Management Teams to high profile incidents including:  9/11 World Trade Center terrorist attack; oil spills in San Francisco Bay (Cosco Busan and Dubai Star); large propane gas explosions; campaign wildland fires and numerous large scale emergencies for the Alameda County (CA) Fire Department. Rob planned and directed Red Command at Urban Shield, the largest Homeland Security exercise in the United States. Rob has planned and directed full scale exercises for the Department of Defense in 12 countries.

Rob is on the curriculum development team and teaches Special Operations at the U.S. Fire Administration’s National Fire Academy. Rob authored Hazardous Materials: Awareness and Operations and serves on the Fire Engineering magazine editorial advisory board, and the Fire Department Instructors Conference executive advisory board.

Rob has developed risk assessment, incident management and incident command training for Fortune 500 companies, foreign governments, and US national laboratories.

Ron Vidal, Blackrock 3

Ron’s corporate career spans 35 years as a senior executive in critical infrastructure  disciplines of metro/long haul/subsea fiber optic networks, data centers, oil & gas, power systems and capital markets. Previously, Ron was a senior executive at Level 3 Communication (operates 16,000 mile international metro, long haul and transoceanic fiber optic Tier 1 backbone network), UUNet Technologies (largest Tier 1 Internet Service Provider (ISP) when acquired by MFS), MFS Communications (operated 38 metro fiber networks in U.S. and Europe, acquired by Worldcom) and Kiewit Construction (3rd largest U.S. construction contractor).

Ron led technical and operational due diligence teams on over $19 billion of telecommunications and Internet Mergers & Acquisitions (M&A) transactions, including the 5th largest transaction in history at its closing. Ron developed and communicated key financial messages during the sale of $14 billion of public equity, debt and convertible debt securities, across 10 international roadshows and 8 trading desks, and managed relationships with 21 sell-side research analysts and 25 of Level 3’s largest shareholders and bondholders. Ron presented at investment conferences sponsored by Goldman Sachs, Citigroup, Morgan Stanley, Merrill Lynch, Bank of America, Credit Suisse, UBS, Oppenheimer and others and at company sponsored investor & analyst days and has been quoted in Business Week, USA Today and numerous trade publications.
 
Ron led Level 3 Communications relief and recovery efforts in New York City after the 9/11 World Trade Center terrorist attack.  Ron also served on Mayor Dinkins New York City Task Force on Network Reliability.
 
Ron has advocated technology public policy to Members and staff of United States Congress, Commissioners and staff of the Federal Communications Commission (FCC) and Commissioners and staff of the California, Illinois, Massachusetts and New York Public Utility Commissions (PUC), notably testifying before the House Subcommittee on Telecommunications and the Internet on E-911 and Voice over Internet Protocol (VoIP) policy. Ron is a volunteer firefighter, and former Chair of the Emergency Preparedness Commission in Mill Valley, California and a technical peer reviewer for FEMA’s Assistance for Firefighter Grant (AFG) program.

Robert Ross, Founder & CEO, FireHydrant

As co-founder and CEO of FireHydrant, Robert Ross believes that better incident management tools and processes are integral to a world where all software is reliable. He founded FireHydrant in 2018 as the tool he wished he’d had when managing incidents as an on-call engineer at companies like Namely and DigitalOcean. In his spare time, Robert enjoys skiing, traveling, and a good road trip.