EBOOK

The FireHydrant Complete Guide to Incident Management

Your end-to-end playbook for building a world-class incident response practice.

As your infrastructure grows in complexity and customer expectations rise, outages, slowdowns, and bugs become not just more likely—but more costly.

This free eBook is your complete blueprint for building a resilient, repeatable, and scalable incident management practice.

What’s inside:

✅ How to Prepare
Set the foundation with best-in-class runbooks, role definitions, and incident classification systems.

✅ How to Respond
Master the real-time response: structured roles, checklists, automated workflows, and communication protocols.

✅ How to Learn
Turn every incident into an opportunity with streamlined retrospectives, actionable insights, and AI-enhanced analysis.

Ready to level up your incident response?

Whether you're refining a mature process or building from scratch, this guide gives you everything you need to respond faster, reduce downtime, and continuously improve reliability.